Privacy Policy

This Privacy Policy explains how information about you may be processed and for what purposes we may use identifiable and non-identifiable information. We take the privacy rights of our customers and users of our Website very seriously.

Who we are

Our website address is:

The Balaskas Website (,(hereinafter “Website”) is owned and operated by the “Alexandros S.A.” (hereinafter “we” and “us”) for your information, reference and education.

Contacting us

If you have any questions related to our processing of personally identifiable information or this Privacy Policy, please contact us by mail at 43-45 ELEFTHERIOY VENIZELOU STR, 16675 ATHENS GREECE or by e-mail at [email protected]

What personal data we collect and why we collect it

We collect and process personally identifiable information in order to complete orders made by you, deal with enquiries made by you and to administer the Website. We are the Controller in regard to the processing of personal information gathered from and about you.  When you contact us, order from us or use the Website, we may ask you to give us certain personally identifiable information.This information may include your name, billing address, e-mail address, phone and mobile and shipping address if different from billing address. We may also collect anonymous, non-personally identifiable information, such as your Internet Protocol (IP) address, browser type, and operating system through the use of “cookies.” We may use cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. Cookies may be used to compile anonymous statistics related to the use of our services or to your pattern of browsing on our website. When used in this manner you are not individually identified. Data collected in this manner is used only in aggregate form. The data is not combined with, or matched to, any of your personally identifiable information. You can usually change your browser’s settings so that it will not accept cookies, although this may make it difficult for you to use some areas of the website. For statistical purposes, we may also collect information to analyze traffic to our site. This information is not personally identifiable. We use your personally identifiable information for the following purposes:

To process and fulfil your order. To bill you for our products and services and collect outstanding debts. To administer your account with the Website. Your contact information may be used by us to communicate with you regarding your order status or to provide you with related customer service, to send you information relating to your order or inquiry. For product development or enhancement, for content improvement, and to customize content and layout of our site.

When you sign up for online services like e-mail newsletters, we use your e-mail address to send the information you requested. Contact information may be used to send you information about us and to send you occasional promotional material via e-mail and/or mailings, such as information about special offers which we think you might find valuable or information about functionality changes to the website, or information about upcoming events or contests sponsored by us. Electronic marketing communications will only be sent to our existing customers. If you are not an existing customer with us, we will only contact you or send information if you have given your explicit consent hereto. The only targeted promotional materials that you will receive from us will be sent to email or postal addresses that you voluntarily provide to us.

Protecting Your Personal Data

We endeavour to take all reasonable steps to protect your privacy. We follow generally accepted security procedures and use reasonable efforts to prevent loss, theft and unauthorized access to information which you have given us, such as firewalls, access control procedures and cryptography. This is to prevent loss, theft, unauthorized access or unlawful processing of your personal information. We also limit access to your personal information to selected employees or representatives.

Who we share your data with

We do not sell, share, trade or rent any of your personal information, unless you have given your explicit consent hereto or as described in this Privacy Policy.We do not use any information collected from our website (including anonymous data collected through cookies) for purposes of online behaviourally-targeted advertising (e.g., the delivery of targeted banner ads to computers or devices) through any third-party “network advertisers” or “ad servers.”

Unless we have your express consent via e-mail or opt-in, we will not disclose your personally identifiable information to third parties. We may also disclose or transfer your data to data processors or to business partners who are acting on our behalf, subject to a Data Processor Agreement. These entities are prohibited from using your personal information for any purpose other than to provide services to you on our behalf and they are required to protect personal information collected by them on behalf of us or disclosed to them by us and to comply with the general privacy principles described in this Privacy Policy.

None of these entities may process information about you provided by us on their own behalf and for their own purposes, without your express consent. Except as described in this Privacy Policy, we will not transfer, sell, rent or trade your personally identifiable information to others without your express consent. We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties but these statistics will include no personally identifying information. We reserve the right to disclose your personally identifiable information to third parties to the extent we reasonably believe that disclosure is required by law, to enforce our website policies, to protect yours or others’ rights, property or safety; such information may also be disclosed and/or transferred in the event that we merges or acquires (or is acquired) by another entity.

What rights you have over your data

Upon request by e-mail to the e-address set out above, we will provide you with a summary of any personally identifiable information collected and retained by us regarding you. You may modify, correct, or update your personal information or request to have your personal information removed from our database. We will only send copies of personal information to the e-mail address on file for the visitor name associated with it.

How long we retain your data

We retain your personal information for as long as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.

The above-mentioned Privacy and cookies policy of the Website, including any future alteration, are governed and complimented by the Greek, the E.U. and the International laws and their relative international treaties. Should any of the above clauses become opposite to the law, it immediately becomes void and is cancelled by the present without affecting under any circumstances the rest of the clauses. The present represents a complete agreement between us and the reader/user of the pages and services of this site and bind the two parties only and no one else. Any alteration of the terms will not be considered and will not become part of this agreement unless it has been agreed upon in writing or has become part of the present Terms & Conditions.