Please read our FAQ before sending us a message
The first step is to register at the balaskas shop in case you are a new user or login if you are already a registered user. Then you can add the products you are interested in along with the prefered date and time of delivery.
In case you wish you to alter your order, please send us an email at firstname.lastname@example.org or contact us at +30 210 9830268.
You can send us an email at email@example.com. Alternatively, you can contact us at +30 210 9830268.
You can pay by debit,credit or prepaid card (Visa / Mastercard) through your final step of the placement of your order,by transferring or depositing money to the bank account or uppon delivery.
Our delivery is free from 08:00 until 21:00. After 21:00 there is a charge of 30 Euros.
You can place your order any time of the day, on weekdays or weekends.(24/7)
Orders are being delivered for free all week, from Monday to Sunday 08:00 – 21:00. After 21:00 there is a charge of 30 Euros.
We can delivery your order to the marinas located in Attica area.We don’t deliver overseas.
Balaskas company offers same day delivery. Please note that we need at least 4 hours to prepare your order.
Orders are brought to you with our modern fleet of vehicles which consists of 4 minivans and 12 refrigerated trucks.
We can offer you transportation from any harbour of Athens (except Lavrio) to our closest shop and return you back for free.
After logging in using your email and password, you can visit your account page and edit your personal details.
From the login page, you can click “I forgot my password” and then follow the instructions provided. You will regain access to your account shortly after.
You can have access to your favourites list as long as you save the products as a registered user.
You can access the details of previous orders at any time.
Upon request, we can send you the invoice via email.
All of your order invoices are stond in your account page and are accessible whenever you feel like.
The most important element of the balaskas company is to ensure the best quality of our products. However, if you are not happy with a product, contact us at +30 210 9830268 and we will proceed with to an immediate replacement.
The customer support telephone number is +30 210 9830268 and you can reach us from 08:00 till 21:00.
The easiest way is to contact us is through our contact form or by email at firstname.lastname@example.org. Alternatively you can call us at +30 210 9639430.
Our prior concern is to maintain the high quality of the products. All of our suppliers meet strict specifications and the products are thoroughly checked upon delivery. Furthermore, products are beeing placed in suitable storage areas with specific temperatures.
Balaskas cooperates with all major multinational companies as well as hundreds of Greek and International suppliers.
Plastic bags are charged 0,04 cents according to the law 4496/2017 which introduced directive 2015/720EU as of 1st January 2018 in order to limit their use.The European directive concerns among other supermarkets as defined in article 44 of health directive A1B 8577/1983.